Tech leader IBM has announced a signed agreement with Lenovo to apply blockchain to the PC developer’s customers service.
According to a press release, IBM is looking to help Lenovo’s Data Center Group through supporting the systems with blockchain technology. In the press release, IBM states that customer service operations are costly and inefficient – with up to half of the issues remaining unresolved.
In partnership, a Lenovo customer will be able to connect with a virtual assistant created by IBM. This innovative tech offers customer generated support with natural language capabilities and contextual recognition. IBM states that the Virtual Assistant for Technical Support has been designed to acquire solution advice by asking targeted questions related to service issues. In order to offer Lenovo customers a quicker, more proactive experience, IBM has said that the tech support will also have access to key client information.
Laura Laltrello, Vice President and General Manager, Lenovo Data Center Group commented on the technology:
“The enterprise today is equipped with a host of new technology solutions built to offer customers unprecedented support and deliver a world-class customer experience. We are looking forward to working with IBM to take the next step with our customers to deliver a personalized and seamless experience that ensures we continue to deliver industry leading customer satisfaction in data center support.”
IBM using blockchain for Lenovo customers
As stated, the technology makes key use of:
IBM General Manager of Technology Support and Services, Vivek Mahajan stated:
“Data can have an unprecedented impact on the enterprise, and artificial intelligence can take customer service to a whole new level of personalization. This global collaboration with Lenovo further strengthens our long-standing relationship and will help to empower technicians in every corner of the globe to help deliver service excellence using the power of Blockchain and Cognitive Computing.”